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How does two-factor authentication work?

Your organization’s data is valuable. It is therefore essential to protect it. Two-factor authentication provides an additional layer of security for your account.


Choose to use authentication either with an OTP code (one-time password) generated automatically by an application on your device (ex.: Google authenticator or Free OTP) or an SMS/text message on your telephone. 


How to activate two-factor authentication

  • Open My profile > Security 
  • Click on Activate in the Two-factor authentication section.



Via OTP 

The platform provides a QR code for you to scan using the selected OTP application on your telephone. If you use a computer-based application (such as Bitwarden), you may also initiate the connection by copying the code shown next to the QR code. 

Once your OTP application is connected, it will provide you with a temporary code that you must enter manually on the platform to validate activation of two-factor authentication. 


It is necessary to generate an OTP code using the application to deactivate two-factor authentication. Be careful not to delete information from your application.


Via SMS 

During the activation process, you will receive a one-time code via SMS/text message. Enter that code on the platform. A code will be sent to you at that same telephone number each time you connect to your account, and also if you decide to deactivate two-factor authentication. 


The SMS/text message can only be sent to a cell phone that has been verified previously. To verify your phone number, go to My profile > Modify my profile > Verify.



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