English
French
English
German
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting started with the platform
Getting started
5
Create an account
Complete your profile
Why isn't my account authenticated?
How can I get my account authenticated?
How can I know if I appear in the marketplace?
How to acquire data?
7
Searching for data
How to create effective alerts
How to become a data acquirer?
Finding information about the provider
How do I read an offering sheet?
View all 7
How to provide data?
12
How to decide who can see my offerings and acquire my data?
What is a Company page?
What is the purpose of themes?
Create an offering
What level of quality is required to provide data?
View all 12
Managing my profile
Registration
3
Create an account
How to delete my account?
Account deletion by the team
Profile management
9
How do I modify my profile?
What kind of information should I provide about myself?
What kind of information should I provide about my organization?
Do I need to choose between an Acquirer or Provider profile?
Why is some of the profile information required?
View all 9
Member management
5
Handling an employee’s departure
How can I automatically link colleagues with my organization?
How can I invite my colleagues to join my organization on the platform?
How do I manage member roles in my organization?
What is the reference contact?
Security and passwords
4
How do I change my password?
How to choose a password?
How can I reset my password?
How to set up two-factor authentication
Language and currency
2
How do I change the language displayed by the site?
How to personalize the user interface
Information related to payment
2
How to enter your billing address?
How to manage VAT?
Acquisition
Validating an acquisition
9
Can I ask the provider to change the terms of the license contract?
Why is it not possible to acquire data anonymously?
May I acquire datasets for another organization?
How do I make a data acquisition?
How can I discuss with the provider?
View all 9
Payment
1
Which payment method to use acquire an offering?
Collecting data
6
What happens if the data does not correspond to what I acquired?
How can I be sure that I am picking up the right data?
What action can I take if the acquired data is not compliant with regulations?
How do I collect my data with complete security?
How do I access my data via API?
View all 6
Search Engine
2
How are search results sorted?
How do I search for data or services?
Providing data
Disputes and resolution
2
What should I do if the terms for using data are not respected?
May I ask for an intervention in case of litigation?
Validating transactions
3
How to receive payment from an acquirer?
Can I refuse a transaction?
How can I find my sent invoices and my license contracts?
My offerings
How to provide data?
11
What is the difference between a standard data offering, a subscription and an offering via API?
Create an offering
How do I preview my offerings before publishing it?
Where can I see all my offerings that are currently being created?
How do I change my data offering?
View all 11
Who can acquire my data?
5
How do I manage my offering’s visibility?
Why isn't my offering indexed in search engines outside the platform?
How can I differentiate visibility for my offerings?
How is my data used on the platform?
Is my data visible on the platform before the acquisition?
Personal data
3
What is personal data?
What should I do if my data sample contains personal information?
How can I be sure that I have the right to provide personal data?
Integrating my data
7
How do I add data to an offering that is already online?
How do I add my data to my offerings?
What kinds of my organization’s data can I provide?
What are the most frequently-requested formats?
How do I add several files at once?
View all 7
Offering via API
7
How do I distribute my data via API?
How should I describe my API Pull?
How is access to my data via API secured?
How do I validate the conditions for accessing my API Pull?
How to verify access to the URLs of my API Pull?
View all 7
Diagnostics and viewing data
6
May I modify my data diagnostic?
What is the diagnostic for?
How is my data diagnostic established?
May I modify the data sample?
What is the data sample for?
View all 6
License contracts
6
What is a license contract?
How is the license contract created?
How do I create several license contracts?
How do I choose license contract terms?
How do I modify a license contract?
View all 6
Setting prices
5
How is pricing determined?
How can old data represent strong value?
How do I set a personalized price?
How can I estimate the price of my data?
What factors should I consider when assessing the value of my data?
Manage my service offerings
2
What is a service offering?
Creating a service offering