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How do I retrieve my data with complete security?

Once the transaction is validated, the platform gives you secure access to your data. Only you can access it:

  • Click on your account management interface
  • Select “My acquisitions” > “My completed acquisitions”
  • Click on “Obtain my data”

Can the platform send my data to me by e-mail?
No. To ensure data transfer security, the platform does not send files by e-mail.

How do I configure automatic import of my file to an external connector?
When you are in “My acquisitions”, the “External synchronization” button gives you the option to configure the download your file to a Cloud connector. Simply choose the option that best suits your needs and fill in the connection information to complete the association. Files acquired for this transaction will be synchronized automatically upon reception.

How long is my file available on the platform?
For security reasons, the file download link is available for one (1) month. After that, the link is deactivated. The platform still enables the acquirer to retrieve the data for two (2) additional months upon request.

If the license specifies a time limitation for using the data, that data will no longer be available after the usage expiration date.

May I download my file more than once?
Yes. To access your files and download them again, simply go to the “My completed acquisitions” section in your personal space. You have three (3) months after the date of the transaction to download your files.

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