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Can the platform send my data to me by e-mail?
No, to ensure data transfer security, the platform does not send files by e-mail.
Thu, 2 Mar, 2023 at 3:17 PM
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How do I configure automatic import of my file to an external connector?
When you are in “Transactions” > "Acquirer" > "Obtain my data", the “Associate a cloud connector” button gives you the option to configure the download your file to a Clo...
Thu, 2 Mar, 2023 at 3:22 PM
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How long is my file available on the platform?
The file download link is available for a limited time, whether for a file-based data offering, or a subscription-based data offering. Past 36 months, the download link is deactivated. Th...
Mon, 19 Aug, 2024 at 10:51 AM
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May I download my file more than once?
Yes. To access your files and download them again, simply go to “Transactions” > "Acquirer" > "Obtain my data". You have 36 months after the date of the transaction to ...
Thu, 2 Mar, 2023 at 3:28 PM
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Why am I getting an error code when I try to retrieve my data acquired via API?
When acquiring data via API, it is possible that when you call an API, it may not be available for several reasons. Here are the Data Exchange Solution (DXS) error codes that may be report...
Thu, 6 Nov, 2025 at 12:06 PM
