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Can the platform send my data to me by e-mail?
No, to ensure data transfer security, the platform does not send files by e-mail.
Thu, 2 Mar, 2023 at 3:17 PM
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How do I configure automatic import of my file to an external connector?
When you are in “Transactions” > "Acquirer" > "Obtain my data", the “Associate a cloud connector” button gives you the option to configure the download your file to a Clo...
Thu, 2 Mar, 2023 at 3:22 PM
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How long is my file available on the platform?
The file download link is available for a limited time, whether for a file-based data offering, or a subscription-based data offering. Past 36 months, the download link is deactivated. Th...
Mon, 19 Aug, 2024 at 10:51 AM
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May I download my file more than once?
Yes. To access your files and download them again, simply go to “Transactions” > "Acquirer" > "Obtain my data". You have 36 months after the date of the transaction to ...
Thu, 2 Mar, 2023 at 3:28 PM
