Payment is made to you within a period of 24 hours after the acquirer’s payment is validated.

Why isn't payment instantaneous?

To handle transactions, Dawex and the payment platform need to be in possession of certain documents concerning the acquirer and provider. This process is referred to as Know Your Customer (“KYC”).

These documents make it possible to ensure the identity of both parties and make it easier to avoid fraud. 

During the time it takes to obtain these regulatory items, Dawex may sequester the payment.